| Answers to frequently asked questions covering MSNsportsNET.com, the subscription-based Mountaineer TV and WVU Athletics Internet services.
Who runs MSNsportsNET.com?
The official website of the West Virginia Mountaineers is owned and maintained by the WVU Department of Intercollegiate Athletics in Morgantown and is the direct responsibility of the West Virginia University Sports Communications department with offices located in the WVU Coliseum. West Virginia University is a member of the CBS College Sports Network for audio and video streaming, and online merchandising.
All customer service questions related to streaming audio and video through Mountaineer TV, as well as the team shop should be directed to CBS College Sports.
What browser works best to view MSNsportsNET.com?
MSNsportsNET.com is optimized for the Internet Explorer web browser. You can download the program free.
What screen resolution is best to view MSNsportsNET.com?
A screen resolution of at least 1024x768 is preferred to view the site. This allows the user to view the entire width of the site without scrolling horizontally. Of course, higher screen resolutions will make even more of the site visible.
How do I change my screen resolution?
PC users:
Right-click on your desktop and select "Properties."
A new window displaying several tabs will appear. Select the tab called "Settings."
In the next window, there should be a small box called, "Screen Area." In this box is a slider that allows you to adjust your screen resolution. Adjust the slider.
Click "OK."
A confirmation window will appear that reads, "Windows will now apply your new desktop settings...." Click "OK."
A new window, called Monitor Settings, will appear with a message that says, "Your desktop has been reconfigured. Do you want to keep these settings?" Click "Yes."
Your screen will flicker and perhaps go black for a second or two - don't worry. When it is done, your resolution - and your view - will be changed.
MAC users:
In the Apple Menu, select "Control Panels."
Select the control panel called, "Monitors" or "Monitors and Sound," then "Monitor."
Change resolution in box. Click OK.
Your screen might flicker and perhaps go black for a second or two - don't worry. When it is done, your resolution - and your view - will be changed.
How can I watch the free videos on MSNsportsNET.com?
The files are Windows Media Video (WMV) and are accessible by the latest free version of Windows Media Player. Sometimes, file associations can be changed while you use your computer. One solution is to uninstall Windows Media Player (My Computer > Control Panel > Add or Remove Programs). Then, upgrade the program to the latest version by launching the old version of Windows Media Player and clicking "Help > Check for Updates".
What are the optimum settings for Windows Media Player?
Open the Windows Media Player in stand alone mode
Pull down the Tools menu of your Windows Media Player (you may have to maximize the player window to access the Tools menu)
Select "Options"
In the Player tab, be sure the "Download Codecs Automatically" box is checked.
Also, be sure the "Connect to the Internet (overrides other commands)" box is checked.
In the Performance tab, in the Connection Speed category, select Choose Connection Speed
In the Connection Speed drop down menu, choose the speed proper to your Internet service.
Select the Network tab
Uncheck the top two Streaming Protocol circles: Multicast and UDP. Leave TCP and HTTP checked. (You can also try and uncheck TCP.)
Click Configure
Change the Proxy Setting to Do Not Use a Proxy Server
Click OK to the Configure Protocol window
Click Apply
Click OK to the Options window
How can I view the premium content on MSNsportsNET.com?
You may purchase a monthly or annual membership to Mountaineer TV. For more information, please visit the Mountaineer TV main page.
What is Mountaineer TV?
The premium multimedia site located at MSNsportsNET.com. Mountaineer fans can view official webcasts including games, press conferences, video features, interviews and archived footage in addition to listening to live game audio in one package.
How do I get help with my Mountaineer TV account?
CBS College Sports offers comprehensive assistance with your account including updates, cancellations and more. Please visit CBS College Sports’ Information Center.
How do I get tech support for Mountaineer TV?
CBS College Sports lists many solutions to typical problems users might experience with their specific computer setup. More than likely, the answer to your problem can be found at CBS College Sports’ Frequently Asked Questions site.
How can I find information on broadcasts?
MSNsportsNET.com presents an informative page spanning all broadcast options for WVU fans including TV, radio, live statistics, live game audio, webcasts and more.
What if I see a mistake on MSNsportsNET.com?
Every attempt is made to present the most accurate information but, on occasion, mistakes do occur. Please email msn2@msnsportsnet.com to submit corrections.
Who do I contact for advertising or sponsorship opportunities?
Advertising and sponsorships are maintained by the Department of Intercollegiate Athletics at West Virginia University. You may contact the sports marketing department directly at (304) 293-3806.
Where can I view information on WVU camps and clinics?
Each sport's coaching staff runs their own camps and clinics. The coaching staffs are responsible for providing the latest information including dates, forms and brochures to MSNsportsNET.com. If information for a specific camp is not yet available, please check back at a later date. |
